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Service Level Agreement (SLA)

This SLA applies to all paid apps offered by Krosoft on the Atlassian Marketplace, including but not limited to the following:

Contact & Support

Support requests can be submitted via our Support Portal or by email at support@krosoft.nl.

Hours of Operation

Our support team is available every day of the week:

  • Days: Monday through Sunday

  • Time: 18:00 – 22:00 (Europe/Amsterdam, GMT+01:00)

Response Time

We aim to respond to all support requests within 24 hours of receipt.

Please note that response times may vary based on ticket complexity, volume, and available information.

Scope of Support

We provide support for the following:

  • Questions about app functionality

  • Bug reports and troubleshooting

  • Guidance with installation and configuration

  • Help with upgrading and compatibility

  • Custom development

  • Product training or consulting

We do not provide:

  • Support for third-party apps or Atlassian product issues unrelated to our apps

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