This SLA applies to all paid apps offered by Krosoft on the Atlassian Marketplace, including but not limited to the following:
The same Krosoft support arrangement also applies to MCP for Confluence Data Center, available on demand. There is no fixed standalone price; pricing depends on the full offering. Supported scope follows Compatibility and limitations. The support hours, response aim and scope below apply; no guaranteed resolution deadline, lifetime support or post-end-of-life commitment is promised.
Contact & Support
Support requests can be submitted via our Support Portal or by email at support@krosoft.nl.
Hours of Operation
Our support team is available every day of the week:
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Days: Monday through Sunday
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Time: 18:00 – 22:00 (Europe/Amsterdam; CET in winter, CEST in summer)
Response Time
We aim to respond to all support requests within 24 hours of receipt.
Please note that response times may vary based on ticket complexity, volume, and available information.
Scope of Support
We provide support for the following:
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Questions about app functionality
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Bug reports and troubleshooting
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Guidance with installation and configuration
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Help with upgrading and compatibility
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Custom development
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Product training or consulting
We do not provide:
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Support for third-party apps or Atlassian product issues unrelated to our apps