Service Level Agreement (SLA)
This SLA applies to all paid apps offered by Krosoft on the Atlassian Marketplace, including but not limited to the following:
Contact & Support
Support requests can be submitted via our Support Portal or by email at support@krosoft.nl.
Hours of Operation
Our support team is available every day of the week:
Days: Monday through Sunday
Time: 18:00 – 22:00 (Europe/Amsterdam, GMT+01:00)
Response Time
We aim to respond to all support requests within 24 hours of receipt.
Please note that response times may vary based on ticket complexity, volume, and available information.
Scope of Support
We provide support for the following:
Questions about app functionality
Bug reports and troubleshooting
Guidance with installation and configuration
Help with upgrading and compatibility
Custom development
Product training or consulting
We do not provide:
Support for third-party apps or Atlassian product issues unrelated to our apps