If you previously used Planning Sync on this Jira site and the setup wizard is now empty after reinstalling, contact Krosoft before configuring the app again.
Request recovery
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Leave the new setup unchanged while we check whether your previous configuration can be recovered.
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Open a request with the Krosoft service desk. Explain that you reinstalled Planning Sync and want to recover its previous setup.
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Include your Jira site URL, the approximate uninstall and reinstall dates, and your confirmation that Krosoft may request restoration of the previous Planning Sync data. If you reinstalled more than once, include the dates you know.
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Wait for Krosoft to confirm the recovery outcome before saving new configuration. After recovery, verify the Tempo connection, authentication, webhook registration and outbound destination delivery settings before resuming synchronization.
Do not include API tokens, signing keys, passwords or other credentials in your request.
How recovery works
Reinstalling creates a new Forge installation and does not automatically reconnect the previous installation’s stored configuration. Krosoft coordinates the recovery request with Atlassian; Atlassian must relink the previous Forge-hosted storage. Opening this guide does not start recovery or change your app settings.
Contact us as soon as possible. Atlassian asks for recovery requests within 21 days of uninstallation. Recovery depends on the retained data and Atlassian’s assessment, and cannot be guaranteed.
For the platform details, see Atlassian’s Forge-hosted storage lifecycle.
First installation?
If this is the first time you have used Planning Sync on this site, continue with the setup wizard. No recovery request is needed.